Archive | June, 2011
Article

The English Man Who Went Up a Mountain

  I was a very lucky man last weekend. My partner took me to Scotland for my 40th birthday. We went to the Inversnaid Hotel on the ‘bonny bonny banks of Loch Lomond’. We had a fantastic slow drive up there (5 hours from Newcastle with a few coffee stops) and when we arrived the […]

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Article

Say My Name Say My Name

I love exceptional customer service! I love it on many levels; As a customer As a service provider As a trainer I love the feeling that unlike poor service, exceptional customer service is unconscious and it’s occasionally later or never really at all when you look back and think, ‘Hey, that place/person deserves a mention’, […]

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