Do you believe EVERYTHING you read in the news?
I was watching the BBC’s The Human Planetthe other night and it was breath taking. I can’t admit to watching the whole of the series, I only switched on to it via channel surfing last week and watched an amazing spectacle as a tribe of people built their tree house with what seemed like great [...]
One of the main questions that I’m asked is ‘What makes the customer experience exceptional?’. There are many standard off the shelf answers which quite frankly are not ‘exceptional’ but more a ‘given right’ in this current age. You know what I mean, you want a smile off the assistant, to be served in a courteous manner, [...]